Office hours:
Mon-Sun: 8am - 6pm
Driver hours:
Mon-Sun: 6am - 10pm
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WE ARE OPEN FOR BUSINESS AS NORMAL What we're doing to keep our customers safe - An update regarding COVID-19 |
If you need to susspend a parking bay for the purpose of moving (loading and unloading) please visit Peterborough Council website for more information. Use the parking bay suspension application form, which you will find on the Council website. It is necessary to arrange parking permit in advance so we advise you not to leave it for the last minute.
Please Note:
We can provide vehicle details up to 48 hours before the date of service. If you don't provide a parking permit then you are obligated to pay a Penalty Charge Notice in advance ( £65 + VAT ) to our driver before we start the job. We will refund your money back if we don't get a Penalty Charge Notice by letter within 6 weeks. However, if we get a Penalty Charge Notice ticket we will send you a copy of it as proof and the money will not be refunded.
Do I have to arrange a parking space?
Yes. Our customers are obligated to arrange a parking space for our Van. To find out more details about how to arrange parking permits please click here. PARKING PERMIT.
How can I amend my booking details?
If you have already booked the service on our website and want to make changes to your order, please inform us via CONTACT FORM on our website or SMS ( including tour order number ) or Call our office during open hours.
Please DO NOT leave information about changing your order details on our voicemail, as this form will not be accepted by us.
How do I cancel my booking?
To cancel an order please use our CONTACT FORM on our website or Text your cancellation request including your ref. number. Please let us know at least 48 hours before your day moves otherwise cancellation fee will apply.
How can i check my order status?
To make sure that your order has been accepted or to check the status of your order, use the tools on our website ORDER STATUS by entering your order number and the same email address you provided when you booked our service.
